Refund & Cancellation Policy

Last Updated: October 24, 2025

General Terms

At Friendztravel.com, we are committed to providing a smooth and transparent booking experience for every traveler. This Refund & Cancellation Policy explains how we handle booking changes, cancellations and refund requests for flights, hotels, car rentals and other travel services made through our website, mobile app or customer support team.

By confirming a booking with Friendztravel.com, you acknowledge and agree to comply with this Policy as well as the fare rules and terms set by each airline, hotel or travel service provider collectively referred to as “Travel Service Providers”.

Our Role: Friendztravel.com operates as an independent online travel agency that connects travelers with airlines, hotels and other travel partners. While we assist you throughout the booking and refund process, all cancellation and refund requests are governed by the individual policies of the relevant Travel Service Providers.

Refunds are typically processed within the provider’s standard timeframe and may take up to three billing cycles to appear on your bank or credit card statement.

Please note that Friendztravel.com is not responsible for:

• Delays in refund processing by Travel Service Providers.
• Partial refunds or non-refundable portions of a booking.
• Financial losses resulting from cancellations along with schedule changes or service disruptions beyond our control.

Airline & Travel Provider Policies

Each booking is subject to the fare rules and cancellation terms of the selected Travel Service Provider. Important points to note :

• Promotional or discounted fares are often non refundable and may carry strict change or rebooking conditions.
• Cancellation or modification fees are determined by the provider and must be paid by the traveler.
• For multiple booking itineraries where each carrier’s policies apply independently.
• Hotels, car rental agencies and activity providers may enforce separate cancellation deadlines and penalties.

Always review the fare rules displayed before finalizing your booking on Friendztravel.com for clarity.

Service Fees: Friendztravel.com may charge a non refundable service fee to process cancellations, amendments or refund requests. This administrative fee covers processing costs and coordination with suppliers and is separate from airline or hotel charges.

All applicable fees will be clearly communicated at the time of your request.

Refund Eligibility

Refunds may only be issued if:

• The fare rules allow cancellations that qualify for a refund.
• You request the cancellation before the provider’s deadline.
• All other terms and conditions have been met.

Additional Information:

• Refund amounts are calculated based on the original fare rules at the time of purchase.
• Some bookings may only qualify for future travel credits instead of cash refunds.
• Certain government imposed taxes or airport fees may be refundable even for non-refundable tickets.

Refund Processing Time

• Flights: 8–12 weeks or longer depending on the airline.
• Hotels, car rentals and tours: 7–30 business days depending on the provider.

Friendztravel.com will notify you once your refund is confirmed by the provider. Please note that we cannot accelerate processing beyond the provider’s internal timeline.

Provider-Initiated Cancellations: If your flight, hotel or other travel service is canceled by the Travel Service Provider, refund or rebooking options will follow that provider’s policy. Friendztravel.com will gladly assist you in initiating and tracking the refund but the provider’s decision will be final.

No-Show Policy: Failure to check in or appear for your booked service flight, hotel or car rental is considered a no-show and results in forfeiture of the total booking amount. No refunds or travel credits will be issued in such cases.

How to Request a Refund or Cancellation

To cancel a booking or request a refund, please reach out to our support team:

• Email:support@friendztravel.com
• Phone: +1-800-601-0979

Include your booking reference number, full name and trip details in your request. For security purposes, refund requests will only be processed from the email address used at the time of booking. Additional identity verification may be required.

Contact Information

For any questions or assistance regarding this Refund & Cancellation Policy, please contact:
 Email:support@friendztravel.com
 Phone: +1-800-601-0979

Friendztravel.com remains dedicated to providing fair, transparent and customer focused travel services. Our goal is to help travelers book confidently, knowing their refunds and cancellations are handled with integrity, efficiency and care.