Compassion Exception Policy

At Friendztravel.com, we understand that unexpected and difficult circumstances can sometimes affect travel plans. Our Compassion Exception Policy (CEP) is designed to offer flexibility and support to customers facing qualifying compassionate situations. This policy allows eligible travelers to receive discounts or fee waivers on our service charges related to cancellations, refunds, or ticket changes.

Eligibility & Benefits

Category	Eligibility Requirements	New Booking	Exchange / Refund / Cancellation
*U.S. Military (Traveler & Immediate Family)**	Proof of active-duty or veteran status**	Up to $35 off	100% discount on Friendztravel.com service fees
*Bereavement (Traveler & Immediate Family)**	Letter from funeral director or relevant documentation	Up to $35 off	100% discount on Friendztravel.com service fees
Customers with Visual Impairments	Customer must confirm inability to access website due to visual impairment	Fare will match the lowest website price	50% discount on Friendztravel.com service fees

*Immediate family includes spouses, domestic partners, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. This applies to biological, adoptive, step, in-law, domestic partner, foster, or legal guardian relationships.

**Acceptable Military Identification:

Active Duty: Active Duty ID Card, Guard/Reserve ID Card, Common Access Card (CAC), or official military email.
Veterans: Military Retiree ID Card, Veteran ID Card, Veteran Health ID Card, Uniformed Services ID Card, or a State Driver’s License with a “VETERAN” designation.

Important Notes

The Compassion Exception Policy applies only to Friendztravel.com service fees for cancellations, refunds, or ticket changes.
This policy does not apply to airline penalties, fare differences, or any charges imposed by third-party travel suppliers.
To claim CEP benefits, eligible customers must contact our customer service team by phone and provide the required documentation or proof of eligibility.
Friendztravel.com reserves the right to verify eligibility and documentation before applying any discounts or fee waivers.

At Friendztravel.com, we believe compassion and understanding are essential parts of customer care. Our goal is to make difficult times a little easier by providing fair and flexible solutions when you need them most.

For questions or assistance with CEP eligibility, please reach out to our support team at support@friendztravel.com or call us at +1-800-601-0979.

Friendztravel.com is represented by TGS Venture LLC , which is registered in 5228, N Valentine Ave, Fresno CA 93711, United States.

Disclaimer : The rates, offers, and promotions featured on our website are subject to change and may not always be accurate. There could be occasional errors related to destinations, fares, or deals listed. Friendztravel.com is not responsible for any inaccuracies or mistakes concerning travel products and services presented on our site, which include flights, hotels, cruises, vacation packages, and car rentals.

Friendztravel.com is an independent travel portal with no third party association. By using friendztravel.com, you agree that friendztravel is not accountable for any loss - direct or indirect, arising of offers, materials or links to other sites found on this website. In case of queries, reach us directly at our Contact Number +1-800-601-0979 or, simply email at support@friendztravel.com

Fare and Discount Terms for International Travel : The round-trip fares inclusive of all fuel surcharges, our service fees and taxes that are displayed here are subject to change during the booking, and we do not take any responsibility for the varying fares, as these fares are based on historic data and cannot be guaranteed until ticketed. For best fares, book 21 days prior to departure.

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