Price Match Promise

At Friendztravel.com, we understand how important it is for travelers to get the best possible value for their trips. Our Price Match Promise (PMP) is designed to ensure that you always receive the most competitive fares available. If you find a lower price for the same itinerary on a qualified competitor’s website, we will match it because your satisfaction and trust mean everything to us.

The term “same itinerary” refers to a booking where every detail matches exactly including the airline, flight number, travel dates, route, class of service and traveler information. For the purposes of our Price Match Promise, major OTA competitors include U.S.-based travel sites such as Expedia.com, Orbitz.com, Priceline.com and Travelocity.com.

To submit a Price Match Promise request, please follow these simple steps:

1. Contact Us: Reach out to our customer support team via email to start your request.
2. Provide Details: Include your Friendztravel.com reservation number and share all details of the competing offer such as airline, itinerary, travel dates, number of passengers and fare total.
3. Submit Proof: Add clear evidence of the lower fare like a screenshot or link to the direct webpage so that our team can check it.
4. Receive Confirmation: After the information is confirmed, you can either proceed with your current booking and get a refund for the difference in price or cancel your booking and get a full refund.

Certain exceptions apply to the Price Match Promise. The policy does not cover exclusive membership discounts, corporate or group rates, promotional coupon fares or special incentive programs. It also excludes bulk, vacation package, student, military, government or “web-only” fares, as well as prices from bidding or auction platforms or fares where airline details are hidden until after purchase. Pricing errors or technical mistakes are not eligible for a price match.

At Friendztravel.com, our Price Match Promise reflects our ongoing commitment to fairness, transparency and customer satisfaction. We take pride in offering honest pricing and dependable service that you can trust for every journey. For more information or to file a PMP request, please contact us at support@friendztravel.com or call +1-800-601-0979.